Cancellation policy
Monthly Subscription Boxes
When you subscribe to a Murder Book Club box, you are signing up for a recurring monthly subscription. Your chosen payment method will be charged automatically each month unless you cancel your subscription.
You may cancel your subscription at any time. There is no minimum subscription period and no cancellation fee.
To cancel, please log in to your customer account and manage your subscription, or contact us at:
Please cancel at least 48 hours before your next payment date to avoid being charged for the next box. If your next payment has already been processed, that order may already be in preparation and cancellation will apply from the following month.
Orders Already Dispatched
Once a box has been dispatched, we are unable to cancel that shipment. However, your usual consumer cancellation rights still apply.
For online purchases in the UK, customers normally have the right to cancel an order up to 14 days after delivery, without giving a reason.
If you wish to return a box under your cancellation rights, please contact us within 14 days of receiving it. Items should be returned in the condition received. Customers are responsible for the cost of return postage unless the item is faulty, damaged, or sent in error.
Refunds will be issued within 14 days of receiving the returned goods, or receiving proof that they have been returned, whichever is earlier.
Damaged, Faulty, or Incorrect Items
If your box arrives damaged, faulty, or incorrect, please contact us as soon as possible with details and, where possible, photographs. We will arrange a suitable replacement, refund, or other resolution.
Duplicate Books
If you receive a book you already own, please contact us. As part of our customer promise, we will include an additional replacement book in your next box.
One-Off Purchases
One-off purchases do not renew automatically. They are paid for once only and do not need to be cancelled.