Shipping policy
Murder Book Club Shipping Policy
Thank you for subscribing to Murder Book Club. We are committed to delivering your monthly mystery box safely and promptly throughout the United Kingdom.
Shipping Areas
We currently ship exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
At this time, we do not offer international shipping.
Subscription Box Dispatch Times
All orders are typically processed and dispatched within 3–4 business working days from the date of purchase or renewal payment.
Business working days are Monday to Friday and exclude public holidays.
Once your box has been dispatched, delivery times may vary depending on your location and the postal service used.
Shipping Costs
Postage and packaging costs are included in the subscription price. No additional shipping charges will be added at checkout for UK deliveries.
Delivery Information
Please ensure your shipping address is entered correctly when placing your order.
Murder Book Club cannot be held responsible for delays or delivery issues caused by:
- Incorrect or incomplete delivery addresses
- Postal delays outside our control
- Failed delivery attempts
- Severe weather or transport disruptions
If a parcel is returned to us due to an incorrect address provided by the customer, additional postage costs may apply before the box can be resent.
Lost or Delayed Parcels
If your box has not arrived within 10 business days of dispatch, please contact us so we can investigate with the delivery provider.
We may ask customers to allow a reasonable period for delayed deliveries before issuing replacements or refunds.
Damaged Items
If your box arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged items and packaging where possible.
We will review each case individually and, where appropriate, arrange replacements or partial refunds.
Used Books Condition
Our subscription boxes contain carefully selected pre-owned and used books. As such, some signs of wear may be present, including:
- Minor creasing
- Age-related discolouration
- Small marks or shelf wear
We do not consider normal wear associated with used books to be a defect.
However, we aim to ensure all books are in good readable condition and suitable for enjoyment.
Duplicate Books Policy
We understand that avid readers may occasionally already own one of the titles included in a box.
If you receive a book you already own, please contact us within 14 days of delivery with details of the duplicate title.
As part of our customer satisfaction promise, we will include one additional replacement book free of charge in your next subscription box.
Please note:
- Replacement books are added to future boxes only
- No cash refunds or separate shipments will be provided for duplicate titles
- This policy applies to books already owned prior to receiving the box
Allergy & Food Disclaimer
Some Murder Book Club boxes may include complimentary snacks, confectionery, or food items.
While we make every effort to select products safely and provide variety, we cannot guarantee that any food item is free from allergens including, but not limited to:
- Nuts
- Peanuts
- Dairy
- Gluten
- Soy
- Sesame
- Eggs
Customers with food allergies, intolerances, or dietary requirements should carefully read the ingredient labels provided on all products before consumption.
Murder Book Club is not responsible for allergic reactions or adverse effects caused by food products included in our boxes.
Snack items may occasionally be substituted based on availability without prior notice.
If you have severe allergies, we recommend exercising caution before purchasing or consuming any included food products.
Subscription Renewals
Monthly subscriptions renew automatically unless cancelled before the next billing date.
Customers are responsible for managing their subscription through their account settings.
Returns & Refunds
Due to the curated and consumable nature of our subscription boxes, we are unable to accept returns once a box has been dispatched.
Refunds are not available for:
- Customer reading preferences
- Duplicate books covered under our duplicate replacement policy
- Minor cosmetic wear to used books
- Delays caused by postal services outside our control
If there is a problem with your order, please contact us and we will always aim to resolve matters fairly.
Contact Us
For any shipping or delivery questions, please contact us via email.
We aim to respond to all enquiries within 2 business working days.